Billing Support Page

To Update Your Payment Method:

1) Click this link

2) Login by using the email you signed up with

3) Then click on "update information" & click on "payment method" and add your preferred card.

4)You can then select the payment method you just added.

You can access your billing info & payment history through your customer portal via Stripe by clicking this link.

Our subscription-based offering is billed monthly & will auto-renew until cancelled. A minimum commitment of six months is required.

Yes!

By committing to a longer-term plan, you’ll receive increased savings, making it easier to focus on your goals without the need to renew as frequently as you currently are.

To change your plan fill out this form.

If you wish to proceed with cancellation, & have met the terms of your membership agreement, kindly submit the cancellation form This Link.

We require a minimum of 10 business days notice from your billing date for membership requests related to billing or cancellation. If it is less than 10 days, please still submit your request- however we do not guarantee, nor are we responsible, if it does not get processed before your next billing date.

All Alchemy Academy memberships are a minimum of a 6 month commitment. All memberships auto renew unless you submit for cancellation.

Please give the Alchemy support team up to 5-7 days to process your request.

If you cancel before the 6 month minimum term ends, you will still be billed for the remainder of the term. Your access will continue until the subscription period concludes.

Due to the educational nature of our program and in order to protect our intellectual property from unethical poaching, we do not offer refunds for early cancellations. Once you see something, there's simply no way you can "un-see" it. The moment you cancel, your subscription will remain active until the end of the current billing cycle.

If you miss a payment, access to the curriculum may be temporarily suspended. Once payment is made, your access will be restored.

You're responsible for keeping your payment info current before your billing date. If your payment gets declined without you reaching out to us first, here's how it works:

- We'll try charging again in 24 hours and reach out to you. You'll have 24 hours to respond and 3 business days to sort out the payment before removal from the community.

- If you get removed without communicating with us and can't provide a valid explanation, you'll lose access to all materials and won't be eligible to rejoin later.

More than 2 declined payments in 6 months without prior communication puts you at risk of removal per our community standards.

We do not offer refunds or cancellations before completing your membership agreement. When you join, you're committing to a minimum 6 month term across all memberships.

This is to protect the integrity and quality of our community and prevent unethical theft of intellectual property.

Your membership rate and any discounts stay locked in as long as you remain active in the Academy.

Life happens- we get it. If you see billing issues coming, reach out through the Membership Request Form BEFORE your billing date.

Important: Memberships auto-renew unless you cancel via the Membership Request Form. We need a minimum of 10 business days notice for cancellations.

For Any Questions Not Covered Here Please Email: hello@almachize.org